PenSA_Survey August 12, 2020 Welcome to the FTS Customer Satisfaction Survey. Please select the answers that most apply to your experience. Did you receive services via the internet? Yes No Services were available at a time of day that was good for me: Yes Neutral No Not applicable to me I know who to contact if I have a question, concern, or complaint about services or my rights: Yes Neutral No Not applicable to me FTS staff treated me with courtesy and respect: Yes Neutral No Not applicable to me FTS staff was sensitive to my cultural/ethnic background: Yes Neutral No Not applicable to me My questions were answered regarding my medications and possible side effects: Yes Neutral No Not applicable to me I participated in making my service/treatment plan: Yes Neutral No Not applicable to me I made progress towards my goals in treatment: Yes Neutral No Not applicable to me I received a copy of my treatment/service plan from my therapist or case manager: Yes No Not applicable to me I am a valued member of my treatment plan: Yes Neutral No Not applicable to me The quality of my life has improved as a result of services at FTS: Yes Neutral No Not applicable to me I would recommend FTS to others: Yes Neutral No Not applicable to me I would like to receive services through the internet (Telemedicine, Teletherapy): Agree Neutral Disagree Not applicable to me Do you have any suggestions for us? What are we doing well? What can we do better? Time is Up! Time's up
