cs_survey August 12, 2020 Welcome to the FTS Customer Satisfaction Survey. Please select the answers that most apply to your experience. Select your clinic: Chipley Marianna Panama City Pensacola Tallahassee Did you receive services via the internet? Yes No Please tell us what services you receive: Therapy Case Management Medical Other Services were available at a time of day that was good for me: Yes Neutral No Not applicable to me I know who to contact if I have a question, concern, or complaint about services or my rights: Yes Neutral No Not applicable to me FTS staff treated me with courtesy and respect: Yes Neutral No Not applicable to me FTS staff was sensitive to my cultural/ethnic background: Yes Neutral No Not applicable to me My questions were answered regarding my medications and possible side effects: Yes Neutral No Not applicable to me I participated in making my service/treatment plan: Yes Neutral No Not applicable to me I made progress towards my goals in treatment: Yes Neutral No Not applicable to me I received a copy of my treatment/service plan from my therapist or case manager: Yes No Not applicable to me I am a valued member of my treatment plan: Yes Neutral No Not applicable to me The quality of my life has improved as a result of services at FTS: Yes Neutral No Not applicable to me I would recommend FTS to others: Yes Neutral No Not applicable to me I would like to receive services through the internet (Telemedicine, Teletherapy): Agree Neutral Disagree Not applicable to me Do you have any suggestions for us? What are we doing well? What can we do better? Time is Up! Time's up
